FAQ's
Most frequent questions and answers
If your order was canceled, it likely due to one of these reasons:
You placed an order to an area where we do not ship. Please check the list of these areas: What countries do you ship to ?
We reserve the right to cancel orders for any of the reasons mentioned above. If your order is canceled you will receive an email that confirms the cancelation of your order and the refund will be issued at the same time. The refund should appear back into your account in 1-7 business days.
Having second thoughts? No hard feelings!
Before we get the ball rolling, please make sure of the following for your return to be approved:
- The return is initiated within 14 days of your order date
- The product is unused and undamaged
- All labels/tags are still attached to the product
Should the criteria mentioned above not be fulfilled, the product will be sent back to you and you won’t be refunded.
We kindly ask you to create one return per order number. As each returned in linked to your order number, you need to file one return per order number. This is for our system and warehouse to be able to process your return as smoothly as possible.
Haven’t received your order confirmation yet? Fear not – there are a few reasons why this could happen:
- Your e-mail address was misspelled
- The order confirmation went to your spam-folder
- The order is not yet processed in our system
If you have not received anything within 24 hours, please send us an email in the contact us form, and we’ll help you out !
The reimbursement is always issued to the same bank account used to place the order, therefore it does not matter if the card is no longer in use.
However, if the account is closed, contact your bank once you receive the refund confirmation by email and they will help redirect the transaction to an account of your choice.
Our delivery time can vary slightly depending on your location. Included in the below estimate is the processing time of up to three business days that our warehouse requires to process, pick, pack and prepare your order for shipping.
Our delivery time is currently:
- 3-8 business days* for Europe, US & Canada
As soon as your order is shipped, you’ll receive a shipping confirmation from us with details on how to track your order
*In periods with sales, special offers, launches, etc. the timeframe above may be extended with up to three more business days, meaning that it can take up to six business days before your order is shipped.
We accept the following payment options :
- Paypal ( Worldwide)
- Visa, MasterCard ( Worldwide )
If you’ve received the wrong item(s), please contact us and include an overview photo of the product you’ve received, the tag showing the product code and your order number. We’ll do our best to handle this as quickly as possible!
In order for our team to assist you, please contact us providing the following details:
- The platform being used (desktop/mobile)
- Country you are visiting us from
- Browser used (Safari/Edge/Chrome/Firefox/etc)
- The exact point of checkout (Do you get to the payment screen? / Does this happen after?)
- Screenshot of the issue including the web browser tab
- Have you tried using a different browser or platform?
Make sure you include all the details above so we can assist you as they are very important to identify the source of the problem. Sometimes just trying a different browser can solve this issue.
We are constantly working on growing our shipping network. At the moment, we ship to most countries within the EU, USA, Canada, Morocco.
All orders from camoshort.com are shipped DDP (Delivered Duty Paid)*. This means that the cost of customs/tax is included in the price you see during checkout. You will not receive any additional customs or tax after you’ve placed your order.